Last updated: November 13, 2026
This policy explains what personal data TeleManager ("TeleManager", "we", "us") collects, why, how long we keep it and what rights you have. It applies to our website telemanager.app and the TeleManager app.
1. Who is responsible
- For your account (the people who sign up and use TeleManager), TeleManager decides how the data is used and is the controller.
- For your bots' audiences (the Telegram, Discord or other users who interact with the bots you connect), you are the controller and TeleManager processes that data on your behalf, only to run the service for you. You are responsible for having a legal basis to message them and for answering their requests. We help you do that (see section 8).
Contact for anything in this policy: support@telemanager.app
2. What we collect
Account and profile. Email address, name, profile picture, password (stored only as a one-way hash; we never see it), sign-in method (email or Google), and your answers to the optional welcome questions (role, company, team size, industry, goals).
Consent records. Which versions of our Terms and Privacy Policy you accepted, whether you agreed to product news by email, the date and the IP address the choice was made from.
Sign-in and security events. Time of sign-up and sign-in, IP address, browser, device, operating system and approximate location derived from the IP (country, region, city). We use these to protect accounts and detect abuse.
Your workspace content. Bots you connect (bot tokens are encrypted before they are stored and never shown in full again), flows, campaigns, messages, segments, tags, tracked links, team members and their roles, and a log of important changes made by your team.
Your bots' audiences (processed for you). Information Telegram and other platforms send when people interact with your bots or channels: user IDs, names, usernames, language, profile photos, the messages they send, button clicks and subscription events.
Billing (once paid plans launch). Plan, billing period and payment status. Card details are handled by our payment provider; we never store full card numbers.
Support. What you tell us when you contact us.
We collect only what the service needs.
3. Why we use it (and our legal basis)
| Purpose | Legal basis (GDPR) |
|---|---|
| Create and run your account and workspace, deliver the features you use | Performance of our contract with you |
| Keep the service secure, prevent spam, fraud and abuse | Legitimate interests |
| Answer support requests | Contract / legitimate interests |
| Send account, security and billing emails | Contract |
| Send product news and tips | Your consent (you can withdraw it any time) |
| Measure and improve the website with privacy-friendly, cookieless analytics | Legitimate interests |
| Keep records we are required to keep (for example billing records) | Legal obligation |
4. AI features
When you use AI features (the assistant, AI message writing, smart campaign suggestions, AI flow building), the text you write and the data needed for that request are sent to our AI provider, Anthropic (Claude). We send only what the request needs. Anthropic's commercial terms do not allow it to train its models on this data. AI-written content is labelled "AI-generated" in the app; please review it before sending it to your audience.
5. Who we share it with
We do not sell your personal information and we do not share it for cross-context behavioural advertising.
We share personal data only with service providers that help us run TeleManager, under contracts that limit them to processing it for us:
- cloud hosting and content delivery
- database and file storage
- email delivery
- AI processing (Anthropic, see section 4)
- bot protection (captcha)
- sign-in with Google, if you choose it
- link tracking and channel statistics, for the features that use them
- payment processing, once paid plans launch
Messages also travel through the platforms you connect, such as Telegram or Discord, under their own terms. A full list of our service providers is available on request from support@telemanager.app.
We may also disclose data if the law requires it, to protect our rights or users' safety, or as part of a merger or sale of the business (you would be told first).
6. International transfers
Our service providers may process data in countries other than yours, including the United States. Where the law requires it, we use safeguards such as the European Commission's Standard Contractual Clauses.
7. How long we keep it
| Data | Kept for |
|---|---|
| Account, profile and workspace content | While your account is open |
| Raw Telegram updates | 3 days after processing |
| Bot activity events | 7 days, except subscribe/block events, which stay with the subscriber record |
| Website visit logs for bots | 30 days |
| Team activity history | 180 days |
| Sign-in and security events | 90 days |
| Audit logs | 12 months |
| Rate-limit records | 7 days |
| Consent records | While your account is open, as proof of consent |
| Everything above, after your account is deleted | Deleted within 30 days |
| Backup copies | Overwritten within 35 days |
Your bots' audience data stays until you delete it or close your workspace.
8. Your rights
Depending on where you live (for example under the GDPR in the EU and UK, or the CCPA/CPRA in California), you can ask to:
- access your data and get a copy: Account → Privacy and data → Download my data
- correct it: Account settings, or email us
- delete it: email support@telemanager.app and we delete your account and workspace data within 30 days
- object to or restrict some uses, and withdraw consent (for example product emails: Account → Privacy and data)
- move your data to another service (the download above is machine-readable)
- not be discriminated against for using these rights
Email support@telemanager.app from the address on your account. We answer within 30 days (45 days for California requests) and may need to confirm it is you. You can also complain to your local data protection authority.
If you are a subscriber of a bot run by one of our customers, please contact that bot's owner first; we will help them answer you.
9. Cookies and browser storage
TeleManager uses no advertising or tracking cookies. Our website analytics are cookieless. We only store what is needed for the service to work or what you choose yourself:
| Name | Where | Purpose |
|---|---|---|
sb-…-auth-token | Browser storage | Keeps you signed in |
botzi_theme | Browser storage | Light or dark theme |
sidebar-collapsed, dashboard-view, dashboard-default-view, dashboard-dept-collapsed | Browser storage | Dashboard layout preferences |
botzi_sound_enabled, livechat-notify, saleshub-notify | Browser storage | Notification sound settings |
botzi_ai_chat_history, botzi_ai_saved_chats | Browser storage, this device only | Your AI assistant conversations |
botzi:recent-sticker-packs | Browser storage | Recently used sticker packs |
botzi.ads.tonUsdRate | Browser storage | Cached currency rate |
sales-ai-summary-dismissed:… | Browser storage | AI summaries you dismissed |
telemanager.viewAs | Browser storage | Admin "view as" mode |
| Captcha | Short-lived data set by our bot-protection provider on sign-up and sign-in | Telling people and bots apart |
Because these are strictly necessary or set by your own choices, we don't show a cookie banner. You can clear them in your browser settings at any time.
10. Security
We encrypt data in transit (HTTPS), encrypt bot tokens at rest, restrict every database table so each customer only sees their own data, give team members only the access their role needs, and record important changes. No system is perfectly secure; if a breach affects your personal data we will tell you and the authorities as the law requires.
11. Children
TeleManager is a business tool for people aged 16 and over (18 and over for paid plans). We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
12. Changes to this policy
We may update this policy. The date at the top shows the latest version. If a change is material, we will email you and, where needed, ask you to accept it again before it applies.
13. Contact
Questions or requests about privacy: support@telemanager.app